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What Our Customers Say

Real reviews from real 707 homeowners. We never edit, filter, or hide reviews.

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4.9
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Based on 200+ Google Reviews
5 โ˜…
87%
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10%
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2%
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Hear It Directly From Our Customers

Video testimonials from real 707 homeowners โ€” filmed on their own phones.

Jennifer A. โ€” Santa Rosa

Plumbing ยท Burst Pipe Emergency

Marcus T. โ€” Fairfield

HVAC ยท Emergency AC Repair

Rosa M. โ€” Napa

Electrical ยท Panel Upgrade + Rebate

Video testimonials are submitted voluntarily by customers. They are unedited and unscripted.

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๐Ÿ”ง Plumbing
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"Called at 7am for a burst pipe and Mike was at my door by 8:15am. Fixed everything in under 2 hours. Price was exactly what they quoted. I've already recommended them to 4 neighbors."

Jennifer A. ยท Santa Rosa๐Ÿ”ต Google ยท 2 weeks ago
North Bay Response: Jennifer, thank you so much! Mike is one of our best โ€” glad he took great care of you. We appreciate the referrals!
โ„๏ธ HVAC
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"AC went out on a 104ยฐF day. Sarah came same day, diagnosed the problem in 20 minutes, had the part on the truck, and had my house cooling again before dinner. Unbelievable service."

Marcus T. ยท Fairfield๐Ÿ”ต Google ยท 1 month ago
North Bay Response: Marcus, Fairfield summers are no joke โ€” we're so glad we could get your AC running same day. Sarah is a rockstar!
โšก Electrical
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"David upgraded my 1960s panel and installed an EV charger in one day. He pulled the permit, passed inspection first try, and helped me apply for a $500 rebate. Truly exceptional."

Rosa M. ยท Napa๐Ÿ”ต Google ยท 3 weeks ago
North Bay Response: Rosa, the rebate savings made us almost as happy as it made you! David takes great pride in his work. Thank you!
๐Ÿšจ Emergency
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"3am sewage backup. I was panicking. Called and they answered immediately, no voicemail. Technician arrived in 50 minutes, assessed the situation, gave me a price right there. Problem solved by 6am."

Patricia H. ยท Vacaville๐Ÿ”ต Google ยท 2 weeks ago
North Bay Response: Patricia, no one should deal with that alone at 3am. We're so glad our team was there for you!
๐Ÿ”ง Plumbing
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"Full re-pipe on my 1940s Napa home. Mike and his team completed it in 3 days, minimal disruption. No more rust in the water. The cleanup was spotless. Worth every penny."

Carol A. ยท Napa๐Ÿ”ต Google ยท 1 month ago
โ„๏ธ HVAC
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"Heat pump install. They applied for our rebates AND the federal tax credit โ€” saved us $5,800 total. Sarah explained every option clearly. We went from gas heat to electric in 2 days."

Lisa P. ยท Petaluma๐Ÿ”ต Google ยท 3 weeks ago
โšก Electrical
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"EV charger installation for my Tesla. Clean, professional, done in 4 hours. They even moved the outlet location when I changed my mind halfway through. Very flexible and communicative."

Kevin L. ยท Vacaville๐Ÿ”ต Google ยท 1 week ago
๐Ÿ”ง Plumbing
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"They knew about the galvanized pipe issues common in Railroad Square homes before I said a word. Replaced them in one day. Running water pressure is incredible now."

Tom B. ยท Santa Rosa๐Ÿ”ต Google ยท 2 months ago
โ„๏ธ HVAC
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"Joined the Care Club Gold plan โ€” best home decision I've made. They caught a refrigerant leak during my tune-up that would have become a $2,000 problem. Club pays for itself."

Sandra B. ยท Petaluma๐Ÿ”ต Google ยท 2 months ago
โšก Electrical
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"They handled the knob-and-tube wiring in our 1905 Napa Victorian safely and to code. David was knowledgeable about historic home electrical โ€” that's rare. Highly recommend."

Helen M. ยท Napa๐Ÿ”ต Google ยท 6 weeks ago
๐Ÿšจ Emergency
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"Furnace died on December 23rd at 9pm with guests arriving Christmas morning. They had a tech out by 10:30pm. Fixed by midnight. Saved Christmas. Seriously โ€” saved Christmas."

Robert G. ยท Rohnert Park๐Ÿ”ต Google ยท Dec 2025
โ„๏ธ HVAC
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"Used marine-grade components for our Vallejo waterfront HVAC install without us asking. They just know. The system has outlasted two neighbor units that were installed the same year."

Tom & Karen V. ยท Vallejo๐Ÿ”ต Google ยท 3 months ago

Real Projects. Real Outcomes.

Three in-depth stories from 707 homeowners โ€” problem, solution, outcome, and cost.

๐Ÿ’ฐ How We Saved a Fairfield Family $4,200 in Rebates on a New Heat Pump

Customer: Marcus & Diana T. ยท Fairfield, CA ยท June 2025

The Problem

25-year-old gas furnace failing in extreme heat. Summer electric bills skyrocketing. Didn't know heat pumps existed or that rebates were available.

Our Solution

Recommended a Carrier heat pump system eligible for BayREN ($2,200), PG&E rebate ($800), and Federal IRA tax credit ($1,200). Filed all paperwork.

The Outcome

New heat pump installed in 2 days. $4,200 in rebates & credits received. Monthly energy bill down $120. Customer paid net $4,800 on a $9,000 system.

Total customer savings: $4,200 in rebates + $120/mo ongoing"I didn't even know rebates like this existed. They handed us money." โ€” Marcus T.

๐Ÿšจ 3AM Burst Pipe in Vacaville โ€” Stopped the Flooding in 90 Minutes

Customer: Patricia H. ยท Vacaville, CA ยท February 2026

The Problem

Main supply line burst under kitchen at 3:10AM. Water flooding into walls and cabinet space. Customer had no idea where the main shutoff was.

Our Solution

Dispatcher guided customer to main shutoff on the phone within 2 minutes. Tech arrived at 4:05AM (55-min response). Isolated break, ran temporary line.

The Outcome

Flooding stopped in 90 minutes of the call. Permanent repair completed next morning. Water damage limited to one cabinet โ€” saved thousands in flooring restoration.

Potential damage avoided: ~$8,000โ€“$15,000 in flooring/drywall"They walked me through shutting the water off on the phone. That alone saved my kitchen." โ€” Patricia H.

โšก Full Electrical Panel Upgrade in Santa Rosa โ€” Completed in One Day

Customer: Rosa M. ยท Santa Rosa, CA ยท April 2026

The Problem

1960s home with original 100-amp panel, frequent breaker trips, no room for EV charger or future solar. Insurance threatening to drop coverage.

Our Solution

200-amp panel upgrade with EV charger pre-wiring. David filed permit, coordinated PG&E disconnect, completed full install and inspection in 8 hours.

The Outcome

Panel passed inspection first try. EV charger installed. Insurance issue resolved. Total job: $4,200. Rebate received: $500. Net cost: $3,700.

Completed in 1 day ยท Passed inspection first try ยท $500 rebate"I thought this would take a week. They did it in one day and handled everything." โ€” Rosa M.

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